Non-Warranty Service


If the warranty on your heater has lapsed, please contact 1-630-776-8587
for information on our Non-Warranty Service Packages

Note: All Heatsmart  Heaters have a 3 year warranty. 
All Heaters from 2008 and earlier as well as iHeaters have a Factory 1 year warranty.



Service Conditions

The customer is responsible for the shipping cost and return shipping cost of serviced units (excluding the Complete Revamp Option)
www.heatershack.com will provide the shipping labels and return labels for all serviced units
All units will be serviced within 48-72 business hours (unless parts are on backorder, in such case you will be notified ASAP)
Note: All serviced units will be subjected to a $20.00 re-packaging fee if the unit is packaged in an inappropriate or worn out shipping box. 




Non-Warranty Service - 30 Day Option


$35.00 fee + $29.95 S&H (Due at time of phone call)
30 Day Warranty
Additional Charge for Price of Parts
www.heatershack.com will have a technician receive the unit and diagnose any problems
A return phone call will be made to the customer to go over what parts are in need of being replaced
Customer will be quoted on the price of parts needed
Customer can agree to have unit fixed or can have unit sent back
Unit will be cleaned and shipped back to customer once service is complete

 



Non-Warranty Service - 90 Day Option


$90.00 + $29.95 S&H (Due at time of phone call)
90 Day Warranty
www.heatershack.com will have a technician receive the unit and check for expired parts
All expired parts will be replaced at no extra charge
Unit will be cleaned and shipped back to customer once service is complete






Non-Warranty Service - Complete Revamp Option


$199.95 with FREE S&H (Due at time of phone call)

This option is only for customer who have the HeatSmart Heater
If applicable, www.heatershack.com will have a technician replace all available interior parts with upgraded interior parts.
This will include:  New set of bulbs, New fan, New control board, New heat sensor, New thermostat sensor, New fan sensor, New transformer and a New filter
No exterior parts will be replaced
Unit will be cleaned and shipped back to customer once revamp service is complete
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