Safe Shopping Guarantee!
How do you protect my personal information?
Our website utilizes SSL (secure socket layers) in order to encrypt all personal information, including your name and credit card number. Your information can't be read while being transferred from your web browser to www.heatershack.com, merchant credit card service.
Why am I being asked for my email address?
Your email is needed so you can receive an order confirmation and UPS Tracking Code(s)
What if I don't have an email address?
Please call us toll free at 1-630-776-8587. Qualified sales representatives are standing by to take your order.
How long will it take to receive my order?
Please allow up to 10 business days for delivery unless otherwise stated next to the product description.
How will my order be shipped?
Shipments are made via UPS Ground
How can I track my order?
You will be notified via email when your order ships. Within that email you will receive a tracking number and instructions on how to check on the shipping progress. You may type your tracking number below and click track to check the progress of your order.